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Q) Where should I install the vBDR software, and what is supported?
Once we have created your account, the software is installed on the physical server (host server) running one of the following supported systems:
  • Windows Server 2016 R2
  • Windows Server 2016
  • Windows Server 2012 R2
  • Windows Server 2012
  • Windows Server 2008 R2
  • Windows 8 (64-bit)
  • Windows 7 (64-bit)
  • VMware ESXi 5.0, 5.1, 5.5, 6.0
  • VMware vSphere 5.0, 5.1, 5.5, 6.0
  • VMware vCenter 5.5, 6.0

Q) Can I backup virtual servers assisned to Microsoft Exchange or SQL tasks?
Yes, there are configuration settings within our software which can be used via the main management console in order to truncate the transaction logs of Microsoft Exchange and SQL database environments. Our system will also allow the restoring of your exchange environment even at individual email level.

Q) Can I restore a VM backed up from VMware to Hyper-V?
At the moment this is not possible. Microsoft however do offer conversion tools where this is possible. We always have our ear to the ground and rest assured that as soon as this is available we will look to include it within our offering.

Q) Do I pay a monthly or a one time fee and does the price include support?
WE do not believe in large set-up or software license fees, we certainly don't believe in software maintenance charges which can quickly snowball as your infrastructure grows. Our price structure is an easy to budget low monthly charge starting as little as £50.00 per physical server. This price is regardless of the number of virtual servers, you only pay a license for the physical host server. As your infrastructure grows, you are able to add additional physical servers or extra storage as required. Please see our price guide for details or contact us for further information.

Q) Can I install your software on HyperV server / Server Core?
Absolutely no problem. If you search "Server Core" in our knowledge base in the support tab of the main menu you will find comprehensive guides for the installation. We are also on hand if you prefer to telephone us and get assistance or information.

Q) Can I backup live VMs?
Yes. Our system utilises VSS in order to back up virtual machines without taking them offline or interrupting them. We can backup "live" or "hot" backups. This process is completed with zero impact on the virtual machine but there are certain preconditions that need to be met for this process.

Q) Can I seed load/Disk transfer my first backup?
Of course, in fact for the initial backups it is often the case that the local Internet bandwidth isn't sufficient to upload the backup in an evening therefore a manual transport of the first backup is often used. The process would be to complete the first local backup, copy the files to an external device and then send it to us where we will manually copy it to the UK data centre storage. Subsequent backups would then comfortably complete overnight. This is the process of seeding to disk.

Q) How many versions of my data can I store?
You can store as many versions as you want. Most companies store old or deleted data for a minimum of 90 days but you can choose how long you keep old data for, if you have the storage space this can be pretty much an unlimited period.

Q) Can I skip the local backup and just go online?
Unfortunately not, our vBDR solution has been designed as a complete onsite and offsite data protection solution offering the highest data availability regardless of disaster type. To achieve this high level of resilience and availability it is important that data is backed up and stored onsite and offsite at our UK data centres. Bear in mind that local backups can be executed on to USB drives, NAS, SAN or UNC path to another network location.

Q) Can my local and remote backups be verified?
Yes! Every backup has to be checked as degradation and failure of storage devices is not uncommon. Our verification feature will allow you to compare the data on your local drive to a checksum taken at the time of backup to verify the integrity of our data on the disk therefore offering a total restore peace of mind.

Q) Does vBDR support physical servers?
No, the "v" in vBDR stands for virtual, vBDR is designed and built around a virtual server environment. For physical server backups please see our online backup section in the main menu to see how our Perfectbackup system can meet your expectations and requirements. Alternatively please contact us to discuss your requirements.

Please contact us for further information on our vBDR solution, we are always here to help. We also offer a no-obligation free 30-day trial, give us a call 01904 737528 and we will have you up and running within 10 minutes.
Call us today:
01904 737 528
Mitol Ltd, Fawcett House, Shirbutt Lane,
Hessay, York, YO26 8JT
Mitol Ltd
Fawcett House
Shirbutt Lane
York, YO26 8JT
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