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We don't advertise a low entry point then load you with "additional options" or offer a discount for the first few months which quickly ramp up once you are committed. We are totally transparent in our offering with a complete "all you will ever need" email solution which will always mean you have the best service for the best price possible.
We offer a total email solution with a very simple price structure. £5.50 per mailbox per month. There is only one option, an extra £1.30 per license per month for Microsoft Outlook if required. You will receive a single monthly bill for the number of mailboxes that are within your account. If staff leave and you no longer require the emails, simply remove the mailbox via the web portal and you will no longer be charged for it.
We have teamed up with SpamExperts, one of the industry leaders in Email Spam and Virus filtering. We include SpamExpert free of charge along with a management portal. If legitimate emails are being blocked then we can easily configure the system to send you and your staff daily SPAM reports. Blocked emails are displayed, if any legitimate emails have been stopped, each one has options to release or blacklist.
We don't make offers of "unlimited mailbox storage" with caveats, we do genuinely offer you a mailbox as big as you need without extra cost. Not only are your mailboxes unlimited in storage capacity but an unlimited personal archive is also included with every mailbox. Archives have a retention period of 2 years. Archives are also stored in our data centres as opposed to the traditional method of on the local machine.
If you have ever deleted an important email from Outlook whether it was yesterday or last month you will fully appreciate how it feels and how it can impact you in your work. We eliminate this issue by offering the ability to un-delete emails from up to 2 years ago.
Once you are on our Hosted Exchange Email solution, problems will be often far and few, however, if you do have any issues or any technical questions our support team is available 24 hours a day 7 days a week. All support is UK based (York) so we guarantee to resolve any issues pretty much immediately.
We understand how important your email service is to you. Because we understand this importance we replicate your mail account to many server servers across three data centres located in London, Manchester and Leeds. In addition to this already resilient system, we also backup your mailboxes locally making us one of the few hosted email providers to offer a true documented 5 x 9 quality of service.
Hosted Exchange is an email hosting solution running in a cloud environment removing the need for onsite servers. Users still benefit from functionality such as calendar, tasks and contacts from any device with an internet connection.
All our Hosted Exchange packages run in a multi-server, multi-datacentre environment, so we are able to include a 99.999% SLA. This means no more than 4 minutes un-scheduled downtime per year.
You can access your emails from anywhere using any device with a browser and internet connection using an email client or OWA (Outlook Web Access).
Yes! All devices are automatically synchronised, all changes made to your emails, calendars and contacts etc. will be reflected across all devices.
If you have purchased your own domain you can definitely use your existing email address. We provide full support to ensure this gets set up correctly.
Absolutely not, but at the time of migration to our hosted email you will need access or be aware of someone who has access as some records need to be changed. It is usually very easy to change your existing DNS however we are happy to support you with this.
Yes, we can setup your mailboxes, change your DNS records and even import your existing emails into your new mailboxes. This migration service is included at no further cost.
Yes, we provide a management portal where you have full access to your email environment. For example, you are able but not limited to:-
Yes, a bulk import utility is provided within the Hosted Exchange control panel. You are able to create up to 200 mailboes at any one time using an excell or .csv template. Please contact our support team for further information and template download location.
Yes, you can have as many as you require.
Public folders are a feature of Microsoft Exchange that you can use to share contacts, calendar items, messages, or notes with other users. To ensure security an administrator can set permissions of which users have access to what data.
We do not place any limits on the size of a mailbox however, your local email client may have trouble loading and managing mailboxes of hundreds of Gb.
We try to be as flexible as possible; You can send email to a maximum of 50 recipients at a time with attachments of up to 200Mb. Please note, our hosted email should not be used as a bulk email facility and would recommend solutions offered by companies such as Mailchimp.
The retention period for all email data is set to 30 days. In reality this means anything deleted e.g. emails, calendar data and public folders should be stored in retention and therefore able to transfer back to a live environment for up to 30 days after deletion.
All our hosted Exchange systems are backed up every night and stored for 30 days. If data is deleted by accident and purged from the retention then we can still recover your data up to 30 days after deletion.
Yes, we have partnered with SpamExperts and is included with all our hosted email services. You are able to manage your Spam filtering from within your hosted exchange portal. For added convenience Microsoft Outlook plug-ins are also available.
Yes, we have partnered with SpamExperts and is included with all our hosted email services. Attacks which allow unauthorised users access to a user's endpoint are on the rise and these events increase misuse of user's devices. Outbound filtering helps protect your company's reputation and avoids blacklist problems by filtering against outbound spam, viruses and malware based threats.
We raise an invoice on the last working day of every month. We invoice for the number of mailboxes you have active at that point in time. We then usually collect payment on the 24th of the following month via direct debit. For convenience we also accept payment via PayPal, credit card or bank transfer.
None, we do not require a mininum number of users or hold you to any long term contracts. You are able to add or delete users via your hosted exchange portal so if all email users are deleted by the last day of the month we will not bill you.