Safeguard your business with Mitol PerfectBackup's secure and resilient online backup solutions

Secure and resilient online backup solutions

Data loss caused by viruses, corruption, hardware failure or human error is a common occurrence. The consequences of data loss are well documented and businesses suffer greatly if they don't have adequate backup strategies in place.

Online backup main features

Explore the main features of our secure and resilient online backup solutions below.

Reduce risk and maximise data security with a cloud backup solution from Mitol PerfectBackup

We have over 17 years experience providing data protection solutions to businesses in the UK. This experience puts us in the best position to provide a fully tailored solution with guaranteed backup and restore services which will meet your exact protection requirements.

We offer a fully installed 30 day trial with all our backup products, so why not give us a call and let us help you put a plan in place. If you already have one, let us make it more efficient or more cost effective for you.

Software level backup security

Prior to backing up, your data is secured using a 256-bit encryption process at the source using the same encryption method used by banks, government and the military. Once the data has been encrypted, the Mitol Perfect Backup client installed on your device connects to our data centres via a Secure Socket Layer connection, ensuring secure web transfer. An encryption key is used and set by you; this means nobody other than you can access your stored data. It is important to note that our software is so secure that the loss of the encryption key means you will not have access to your data.

After your data has been transferred, it enters into a stored state at our UK based data centres. Here it will be encrypted again to 448-bit level where it will then remain in its encrypted state. Even we cannot access your data! The final step of the backup process is the encrypted backup data is copied to our other data centres.

Physical level backup security

The Mitol PerfectBackup solution stores your data at three data centres located in London, Manchester and Leeds. We only use the most secure data centres which have gained an ISO 27001 standard for security management. This certification specifies the requirements for establishing, implementing, operating, monitoring, reviewing, maintaining and improving a documented Information Security Management System within the context of an organization’s overall business risks. This standard ensures best practice for security controls to protect information assets.

The data centres are fully resilient each being connected to two independent power grids, and have redundant cooling, power and dust control environments. They also restrict physical access into the buildings where only authorised personnel are let anywhere near our infrastructure.

In summary our online backup solution is totally secure. Backed-up data stored in our data centres is many times more secure than if it was stored locally at your office on an USB device stored next to your servers.

One final point, an enterprise online backup solution should not be confused with commodity online or cloud data storage solutions.

Become a Reseller of Mitol and give your company the extra edge

Are you an existing reseller of IT products and services? Are you looking to increase your monthly revenue and profit without any financial outlay, whilst providing your clients with a first class backup solution? We offer a number of excellent cloud reseller packages that create the ideal opportunity for you to offer new services to potential and existing clients. Please visit the Resellers page or contact us for further information.

Online backup Frequently asked questions

Very! Prior to data being backed up, it is encrypted on your server to military standards. When the encryption process has finished, a Secure Socket Layer connection is initiated and the upload to our secure data centres will commence. Once data is transferred, it remains in the same encrypted state and is copied to our other secure data centres. The good news is the only way to access your stored data is with the use of your encryption key. The bad news is without your encryption key data cannot be restored. Please always keep this key safe. For further information please view our security page.

Mitol offers a totally unique service, unique because we are the only backup provider to protect data in three separate data centres located in London, Manchester and Leeds. All three data centres have in place the highest of physical security protocols.

Should a backup fail or you need help restoring data, we are always available. Our priority support service is available 24 hours a day, 7 days a week. You can contact us via our contact page, email or telephone. We do not work on a 4 hour response, but an immediate response that enables us to resolve 98% of our support issues with the first call. Our average call duration in less than 6 minutes. If you like to roll up your sleeves and get under the hood we also have a self-help knowledge base. For further information, please view our knowledge base in the support section.

Storing data once it has changed or been deleted is called retention data. The retention policy setting is determined by you the client and your company's requirements. The default setting is set to 14 days but you are able to change this period to any time required. Most clients keep deleted data for 12 months but a small percentage have their retention set to 14 years. A 12 month retention setting means you can restore data from any good backup within the last 12 months.

Any data which is important to your business can be backed up automatically and securely. File data, email data such as Microsoft Exchange, business databases based on Microsoft SQL, MySQL or Oracle for example can all be backed up. Hyper-V and VMware virtual servers can also be backed up in totality. Our backup software is very easy to use, allowing you to easily manage what needs to be protected.

The simple answer is whenever you want. The scheduling service within our software offers complete backup flexibility. You can set your backup solution to run at any time of the day or night as many times a day as you require. Most of our customers backup at least three times per working day.

We offer three restore options all of which give you the ability to restore data at any time to any device or location. The first option is to restore to any device where our software is installed. The most common case for this is recovering individual files directly back to your server. The second option is to restore to any device connected to the Internet. Mitol provides our clients with a web based portal where data can be selected and restored directly onto that device. A common usage scenario for this option is if the main server is unavailable and data is urgently required offsite. The third option is to let us restore the data for you and ship via a same day courier. The most common use for this method is in a total disaster scenario or if a large amount of data is required but the local Internet connection is not sufficient.

Our backup client is platform independent and based on Java therefore it can be installed on most operating systems such as Microsoft Windows, Linux, Unix, Apple iOS and Novell.